Last Updated: 1st Dec 2024
Welcome to Dime Thai (“Website”, “we”, “our”, or “us”). By accessing and using our website dimethai.com, you agree to comply with these Terms & Conditions. Please read them carefully before making a purchase or using our services. If you do not agree with any part of these terms, please refrain from using our website.
1. General Terms
- These Terms & Conditions apply to all visitors, customers, and users of dimethai.com.
- We reserve the right to modify these terms at any time. Continued use of the website after updates constitutes acceptance of the revised terms.
- You must be at least 18 years old or have parental/guardian consent to make purchases on our website.
2. Products & Orders
- Product Availability: We strive to keep our inventory updated, but availability is subject to change without notice. If a product is out of stock after you place an order, we will notify you and offer alternatives or a refund.
- Pricing & Currency: All prices are listed in Thai Baht (THB) and include applicable taxes unless stated otherwise.
- Order Confirmation: Once you place an order, you will receive a confirmation email. However, we reserve the right to cancel or refuse orders due to pricing errors, suspected fraud, or other issues.
3. Payments
- We accept various payment methods, including credit/debit cards, bank transfers, and digital wallets.
- All transactions are processed securely. We do not store your payment details.
- Payment must be completed before order processing and shipment.
4. Shipping & Delivery
- Shipping Locations: We currently deliver across Thailand. For international orders, please contact us before purchasing.
- Delivery Time: Estimated delivery is 2-7 business days, depending on your location. Delays may occur due to unforeseen circumstances.
- Shipping Fees: Shipping costs will be calculated at checkout. Free shipping may apply for certain promotions.
- Address Accuracy: Customers are responsible for providing accurate shipping details. We are not liable for delays or lost packages due to incorrect information.
5. Returns & Refunds
Please refer to our Refund and Return Policy for detailed information on how to return products and receive refunds. Key terms include:
- Returns accepted within 7 days of delivery, provided the product is unused and in its original packaging.
- Opened or used products cannot be returned due to food safety regulations.
- Customers are responsible for return shipping costs, except in cases of defective or incorrect products.
6. Intellectual Property
- All content on dimethai.com (including text, images, logos, and product descriptions) is the property of Dime Thai and protected by copyright and intellectual property laws.
- You may not copy, distribute, or use our content for commercial purposes without prior written consent.
7. Limitation of Liability
- We strive to provide accurate product descriptions and information, but we do not guarantee that all details are error-free.
- We are not liable for any allergic reactions or health-related issues resulting from the consumption of our products. Please review product labels and consult a professional if needed.
- We are not responsible for third-party website links displayed on our website.
8. Force Majeure
We shall not be held liable for delays or failures in performance due to circumstances beyond our control, including natural disasters, strikes, government restrictions, or technical failures.
9. Governing Law & Dispute Resolution
- These Terms & Conditions are governed by the laws of Thailand.
- In case of disputes, both parties agree to first attempt to resolve the matter amicably. If unresolved, disputes shall be subject to the jurisdiction of Thai courts.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: info@dimethai.com
Business Address: Travesía Sadar N°10 3°D, Mutilva. Pamplona, Spain 31192